Return and Exchange Policy

 

Policy Effective Date: 2026

 

1. Return / Exchange Window

You have 7 calendar days from the date you receive your order to request a return or exchange. Outside this period, we may not accept returns/exchanges.


2. Eligibility Criteria

To qualify:

  • Item must be unworn, unwashed, unused, with original tags and packaging intact.
  • Proof of purchase (invoice/order number) required.
  • For custom / bridal / heavily embellished items, modification requests or returns are limited unless there is a defect or error.


3. Non-Returnable Items

  • Some items cannot be returned or refunded, for example:
  • Sale / clearance items marked “final sale.”
  • Custom orders, personalized pieces.
  • Items damaged due to misuse (washing incorrectly, malpractices etc.).

 

4. Defective / Incorrect Items

  • If you receive an item that is defective, damaged, or incorrect (not what was ordered):
  • Please report within 48 hours of delivery, with photos/videos.
  • We’ll arrange for replacement, refund, or exchange including shipping cost (if error is on our side).

5. Return / Exchange Process

1. Contact us via email/WhatsApp/our contact form with your order number and reason.

2. Wait for our approval & return instructions.

3. Pack the item securely, attach tags, invoice, original packaging.

4. Send using a trackable method to address provided.

5. Returns without approval, or in unacceptable condition, may be rejected.

 

6. Refunds

  • Once returned item is received & inspected, we’ll inform you whether the return is approved.
  • Approved refunds will be made to the original payment method within 5-10 business days.
  • If a product is exchanged, the new item will be dispatched after inspection.

7. Shipping Costs

  • If return/exchange is due to our error (defect, wrong item), we cover return shipping.
  • If the return is due to change of mind, wrong size by customer, etc., the customer may pay for return shipping.

8. Contact Us : 

For all return/refund queries:

Ahmed Collection Clothing Store

Email: 

WhatsApp / Phone: 

Address: